Although we all do our best to avoid emergency electrical situations in our home, they do happen from time to time. If you are left without electricity or are in a dangerous situation, our electrical engineers will be on site quickly to locate and rectify the fault.
A committed and efficient team
If you find yourself in the middle of an electrical emergency, it is important to know that the company you contact will be able to arrive quickly and take care of the issue. Here at M&S Electrical our team of qualified electrical engineers are based throughout Kent & London.
Our engineering teams work with our operations manager to guarantee that the closest team is at your home as soon as possible, so that you can feel safe and enjoy your home once again.
Emergency electrical fault finding
If your home does have an electrical fault, we will swiftly and efficiently identify what part of your electrical system caused the issue. This will allow us to devise a plan of action, to fix the problem and ensure it does not reoccur.
Our excellent reputation is built on our honesty and transparency, so you can be sure that the quote and advice we provide is trustworthy and reliable.
We always strive to exceed our clients’ expectations, so will always thoroughly test your whole system to ensure everything is working correctly before leaving your home.
We always endeavour to provide the best service for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call, write or email us.
We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted Traders in the first instance on 0117 456 6032.
12 Bullfinch Close, Sevenoaks, TN13 2BB
Office: 01732 247660 Emergency Line: 07894 445865