emergency

 

When it comes to an emergency, you need a team of reliable, professional electricians you can count on to quickly locate the source of the fault. Here at M&S Electrical, our fully qualified engineers are always ready and able to help get you back on track.

A flexible and efficient team

Our team of knowledgeable engineers cover the Kent and the surrounding areas. So, should you find yourself in an electrical emergency we can be on site to assist quickly and efficiently.

The electricians are supported by our project managers and an operations manager, who work together to ensure an electrician is dispatched to you as soon as possible. We are proud of our reputation and will always strive to exceed your expectations at every stage of our service.

Electrical fault finding

If you do find yourself in an electrical emergency, we will work with you to swiftly locate the cause of the problem. This will be followed up with a detailed report explaining what the issue was and how it can be solved.
We pride ourselves on our transparent and honest service, so we always provide a competitive quote for any repair work. Once a repair is complete we will then, thoroughly test the whole system to guarantee everything is working safely and correctly.
Many of our previous clients have continued to work with our teams to ensure their system is correctly maintained in the future, to reduce any potential risks and minimise downtime.

All our engineers have passed enhanced DBS checks, hold valid ECS cards and as a company we are registered with NAPIT and certified by CHAS, so you can be sure we offer a reliable and experienced service.
To find out more about our emergency fault finding service, please get in contact as we are happy to help.

 

Complaints Policy

Complaints:
We always endeavour to provide the best service for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call, write or email us.

We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted Traders in the first instance on 0117 456 6032.

12 Bullfinch Close, Sevenoaks, TN13 2BB

Office: 01732 247660 Emergency Line: 07894 445865

 

©2019 M&S Electrical Services LTD - Registered in England - Company Registration: 10283582 - VAT: 259 7819 43